FAQ

FAQs

IN-STORE SHOPPING

We are open for in-person shopping! We require that you wear a mask that fits snugly over your nose and mouth at all times inside the shop. 

LOCATIONS

Logan Circle
(+33) 644636149
 
Union Market
93100 Montreuil France
(+33) 644636149

 

HOURS

OPEN DAILY | 11pm - 6pm

 

STORE PICK-UP

Picking up your order is a safe alternative to shopping in person, and we are happy to offer pick-up at our shops!

  1. Place your order online and choose pick-up at checkout.
  2. Please wait for an email confirming that your order is ready — typically in 2-3 days (or less). 
  3. Swing by during the hours listed above to get your goods! When you arrive, come inside and a member of our team will bring you your order. Prefer to stay outside? Give us a ring and we'll bring your purchase to the door!

NOTE: If the items you want are not available at the shop of your choice or you have trouble selecting the pick-up option, email us at customerservice@theretailaxis.com and we'll help get your goods to the right place!

SHIPPING

We have more goods than ever available to ship from on our online shop. Place your order and select shipping to receive your sundries without ever leaving home! It's the safest way to shop for both you and our team. We're working hard to pack your shipments as quickly as possible, and most orders arrive within 2-5 business days.

COVID RESPONSE

We are working hard to continue serving you while keeping our teams and community safe. We are following all CDC and local DC government guidelines, including working in small teams in staggered shifts to minimize our staff's risk, increased sanitization in the shops, and wearing masks at all times.

It's more important than ever to support the small businesses in your community. Read more from our founder here.

FAQs

I placed an order online for pickup. When will it be ready?

We’re working hard to get your orders ready as quickly as possible! In most cases this will take 2-3 days. You’ll receive an email as soon as your order is ready for pickup. Please do not head to the shop until you receive an email stating that your order is ready for pickup. 

Why can't I pickup right away? 

Many of our products are stocked across town at our warehouse. Our team is working there safely behind the scenes to pack and prepare all orders. As soon as they are ready, we deliver to the shop for you to pickup. We appreciate your patience! 

Can I shop in person?

Yes, you can! Our top priority is keeping our team and community safe. Masks are required to enter the shop. Read more here about how to shop with us.

How long does shipping take?

We're working hard to pack your shipments as quickly as possible, and most orders arrive within 2-5 business days. You will receive an email with tracking information as soon as your order ships.

Why don't you offer free shipping?

We understand that free shipping is a common expectation these days. The truth is there is no such thing. We pack your orders with love, safely hand them off to our hardworking UPS or postal carriers, who bring them to you — no contact required. It's the safest way to operate right now and we hope you'll consider the cost a small price to pay for the convenience and safety.

For orders of €150 or more, shipping is complimentary.

What are you doing to keep your team safe?

We are following all CDC and local DC government guidelines, including working in small teams in staggered shifts to minimize our staff's risk, increased sanitization, and wearing masks.

I saw an item I love on your Instagram but I can't find it online. Can I still order it?

Absolutely! We are working to add more products to our site but in the meantime, we are happy to ship any item from our shops. Just send us an email to customerservice@shopsaltandsundry.com and we'll take care of it!

Do you sell gift cards online?

We do sell gift cards online! These gift cards are redeemable online and in-store. If you have any questions, call one of our locations listed here and we'd be happy to help you! 

Do you ship outside the US?

We do not currently ship internationally. If there's something you have your heart set on, email us at customerservice@theretailaxis.com, and we will gladly look into options for you.

How do I return my purchase?

We want you to be completely satisfied with your purchase. If for any reason you are not, please notify us via email at customerservice@theretailaxis.com within 14 days of receiving your shipment so that we may authorize a return. Return shipping is the responsibility of the customer. Once we have received the items in their original condition, we will issue a refund in the original form of payment. Shipping costs are nonrefundable.

Do you offer wedding registries?

Absolutely! It's simple to add our online products to a third-party registry platform. If you'd like to create a custom in-store registry, we are happy to help! Send an email to customerservice@theretailaxis.com.

To purchase a gift from an existing in-store registry, please send an email to customerservice@theretailaxis.com and we'll help you select something beautiful!

Interested in having your product in our shops?

Please send product submissions to customerservice@theretailaxis.com.

Do you offer trade discounts for designers?

We love working with designers, and we offer a trade discount to qualified design professionals. To be considered, please complete our Design Trade Program application.

Do you offer custom group gifts?

Yes! We love to curate a special gift for your corporate, client or group needs. To get started, please complete our Custom Gifting form and our team will be in touch with you.